How Pine Park Health strengthened HIPAA-aligned security controls and scaled with a one-person IT team

A structured execution plan for IT leaders inheriting security with limited staff and competing priorities.

Pine Park Health provides primary care for elderly patients, often directly where patients live—including assisted living communities. That means clinicians are mobile, and secure, reliable devices are mission-critical.

As Pine Park matured and expanded into more regions, security shifted from “important” to “essential.” In healthcare, HIPAA risk isn’t theoretical: a gap can create financial exposure, reputational harm, and patient trust issues.

Before Zip, Pine Park relied on a workforce platform for basic device management. It worked for fundamentals like provisioning and remote lock, but it wasn’t designed to help them implement and continuously enforce security controls necessary to truly maintain HIPAA compliance, or a secure baseline.

At the same time, IT responsibilities were spread across part-time coverage until Pine Park hired a dedicated IT lead to centralize ownership.

Then, Pine Park acquired a medical practice in Reno that was primarily Windows-based. Overnight, the team needed to support more endpoints across more systems—without losing control of security.

Then, Pine Park acquired a medical practice in Reno that was primarily Windows-based. Overnight, the team needed to support more endpoints across more systems—without losing control of security.

And they needed to do it without stitching together multiple vendors and consoles that a lean team would have to operate forever.

Pine Park considered going direct to best-in-class tools—Jamf for Mac and Intune for Windows—then layering on additional monitoring.

But that path would have created ongoing overhead: multiple vendor relationships, multiple consoles, and more time spent configuring and maintaining a stack that still required security expertise to run well.

Zip offered a simpler approach: one operational layer for endpoint security and device control—backed by experts who could help Pine Park implement, operate, and continuously improve their security posture over time.

The Zip team stayed engaged through onboarding, and the Pine Park team felt like Zip simply took ownership of getting everything set up quickly and correctly.

Once live, Zip became part of their IT person’s day-to-day workflow. She used it to manage device lifecycle operations and investigate alerts, while policies stayed consistently enforced in the background.